Vinaa offers a voluntary 30-day refund period for purchases made through the Vinaa website. This policy is provided by Sujeevan Nagarajah, trading as Vinaa in New Zealand.
30-day voluntary refund
You may request a refund within 30 calendar days of an initial Vinaa licence purchase or a paid update renewal. The 30-day period begins on the transaction date shown on your receipt.
How to request a refund
Email support@vinaa.ai from the address used for the purchase. Include your order number or other information needed to locate the transaction. Do not send full payment-card details.
Dodo Payments is the Merchant of Record and legal seller for purchases made through the Vinaa website. Dodo Payments processes the refund to the original payment method and may contact you if additional transaction verification is needed. The time for funds to appear depends on the payment method and bank.
Effect of a refund
When an initial purchase is refunded, the corresponding Vinaa licence will be revoked. When a paid update renewal is refunded, the update entitlement added by that renewal may be withdrawn. You should export or back up anything you need before requesting a refund. A refund does not authorize continued use of a refunded licence or update.
After 30 days
After the voluntary 30-day period, refunds are normally not available for a change of mind. Please contact Vinaa if the app is faulty, was not provided as described, or you believe you have another right to a remedy. Vinaa may first offer troubleshooting, repair, replacement, or another remedy appropriate to the problem and applicable law.
Consumer rights
This policy does not limit rights or remedies that cannot be excluded under applicable law, including the New Zealand Consumer Guarantees Act and equivalent consumer laws where you live. Where mandatory law gives you a longer period or an additional remedy, that law applies.
Other sellers
If you purchase Vinaa through another authorized seller, request the refund through that seller and follow its refund process. Your mandatory consumer rights remain unaffected.
Contact
Sujeevan Nagarajah, trading as Vinaa
Suite 1226
Level 1
6 Johnsonville Road
Johnsonville
Wellington 6037
New Zealand
support@vinaa.ai
https://www.vinaa.ai/